Privacy Policy
Last Updated: January 6, 2026
Introduction
DBP Diamond Bar Pool Service respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you request our services, we collect information necessary to provide pool maintenance and cleaning services, including:
- Your name and contact information (phone number, email address)
- Service address and property access information
- Billing and payment information
- Pool specifications and service history
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Your IP address and browser type
- Pages you visit on our website
- Time and date of your visit
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Provide and maintain pool cleaning and maintenance services
- Schedule service appointments and send service reminders
- Process payments and maintain billing records
- Communicate with you about your service
- Respond to your questions and requests
- Improve our services and customer experience
- Send you important updates about our services
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors or scheduling software providers. These providers are contractually obligated to keep your information confidential.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
- Business Transfers: If our business is sold or merged with another company, your information may be transferred as part of that transaction.
Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. When you cancel your service, we will retain certain information for record-keeping and legal purposes.
Service records, including chemical logs and maintenance history, may be retained for several years to maintain continuity of service and comply with regulations.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your personal information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications
- Request a copy of your service records
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website.
You can control cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Phone: (909) 760-1526
- Email: hi@diamondbarpoolservice.com
- Address: 21671 Gateway Center Dr Suite 205, Diamond Bar, CA 91765
We will respond to your inquiry within a reasonable timeframe.